Will I lose my balance if I activate self-exclusion?

No. Your account balance remains fully protected when self-exclusion is active. Once the exclusion period ends, you can contact our support team to reactivate your account and withdraw your balance.

What is the difference between lowering and raising a deposit limit?

Lowering a limit takes effect immediately. Raising a limit, however, requires a 24-hour waiting period — this is intentional, giving you time to reflect and avoid making decisions based on impulse.

Can a family member close my account on my behalf?

Typically, only the account holder can make the request. However, if a family member contacts us with concerns, we will assess the situation and offer appropriate assistance. Our support team handles every case with care and sensitivity.

Is gaming addiction a real condition?

Yes. The World Health Organization (WHO) recognizes Gaming Disorder as a legitimate mental health condition. It is not a sign of weakness — it is a treatable condition, and recovery is possible with the right support.

Does 13 VIP Taka ever encourage players to exceed their limits?

No. 13 VIP Taka's policy is to put player wellbeing first. We will never pressure you to exceed your limits or lift a self-exclusion. In fact, encouraging the use of responsible gaming tools is a core part of our staff training.

Will I receive bonus offers during my self-exclusion period?

During your self-exclusion period, you will not receive any promotional offers, bonuses, or gaming-related communications. This is intentional — so you can take a break free from any temptations.

13 vip taka | Responsible Gaming and Safe Play Guide

01 What is Responsible Gaming and why does it matter

Responsible Gaming Means keeping gaming a controlled, enjoyable activity — without letting it harm other areas of your life. 13 VIP Taka Believes that every player deserves to enjoy gaming in a mindful, informed way.

Online gaming is growing fast in Bangladesh. Many people play for entertainment, but it is easy to unintentionally go over budget or spend more time than intended. 13 VIP TakaThe responsible gaming program at 13 VIP Taka is built specifically to prevent these issues.

Responsible Gaming is built on three core principles:

Control: Staying in full control of your time and money.
Awareness: Having accurate information about the risks of gaming.
Support: Don't hesitate to seek help when you need it.

When gaming starts to feel like an obligation or a source of stress rather than enjoyment, that is a sign something needs to change. 13 VIP Taka There when you need us most.

02 Signs of Problem Gaming

Certain signs indicate that gaming may be getting out of control. 13 VIP Taka Wants you to assess yourself honestly:

Repeatedly playing to try to win back lost money

Spending more time or money than you planned

Feeling unable to stop gaming

Hiding your gaming from family or friends

Spending money set aside for essential living expenses on gaming

Feeling restless or irritable when unable to game

Borrowing or taking on debt to play

Neglecting work, studies, or relationships

Keep in Mind

Experiencing these signs does not mean you are weak — it is a health issue, and it can be addressed. 13 VIP TakaThe 13 VIP Taka support team and professional organizations are ready to help you.

03 How to Set Your Limits

13 VIP Taka Several limit-setting options are available to help you stay in control of your gaming. Once set, these limits cannot be exceeded:

Deposit Limit

Set a daily, weekly, or monthly maximum deposit amount. Once set, it takes effect immediately.

Loss Limit

Set a maximum amount you are willing to lose within a given period. Once you hit that limit, gaming will stop automatically.

Session Limit

Set a maximum duration for each gaming session. When the time is up, you will receive a logout notification.

Cooling-Off Period

Take a break for anywhere between 24 hours and 30 days. You will not be able to log in to your account during this time.

Steps to Set a Limit:

1

Log in to your account

Log in to your account and go to "Account Settings" or the "Responsible Gaming" menu.

2

Choose a Limit Type

Choose the type of limit you need — deposit, loss, or session.

3

Set an Amount and Duration

Choose your BDT or time limit and select a daily, weekly, or monthly basis.

4

Confirm

Save your limit — it takes effect immediately. Increases take effect after 24 hours; decreases apply right away.

04 Self-Exclusion: A Complete Break When You Need It

If you feel you need a long break from gaming, 13 VIP TakaThe self-exclusion feature at 13 VIP Taka is the most effective solution. Once activated, you will be unable to access your account yourself.

Short-Term Exclusion: Take a break for 24 hours, 7 days, or 30 days.
Long-Term Exclusion: Keep your account inactive for anywhere between 3 months and 5 years.
Permanent Exclusion: You can also request permanent account closure at any time.

During the Self-Exclusion Period 13 VIP Taka No promotional emails or notifications will be sent to you during this period. To reactivate your account after the exclusion period ends, please contact the support team.

How to Activate Self-Exclusion

Go to the "Responsible Gaming" section in your account settings and select self-exclusion, or contact our support chat directly. We will process your request within 24 hours.

05 Minor Protection Policy

13 VIP Taka For individuals aged 18 and above only. We maintain a zero-tolerance policy to protect minors.

A national ID or passport is required for age verification at registration.
Suspicious accounts are subject to additional KYC verification.
If an account is found to belong to a minor, it is closed immediately and any deposited funds are refunded.
Parents are advised to use parental control software on any device their child has access to.

Advice for Parents

If your child 13 VIP Taka or any other gaming site, notify our support team right away. We will take prompt action.

06 How to Get Support

Gaming addiction is a recognized mental health condition. Seeking help is an act of courage. 13 VIP Taka Committed to guiding you toward the support you need:

Live Chat: Click the chat button in the bottom-right corner of the website for 24/7 support.
Email: [email protected] — Send us a detailed message and we will get back to you within 48 hours.
Account Page: Enable limits or self-exclusion directly from your settings.

Professional Support

Consulting a mental health professional is the most effective way to overcome gaming addiction. In Bangladesh, the National Mental Health Helpline and the psychiatry departments of various hospitals are available to help you.

07 10 Golden Tips for Safe Gaming

13 VIP TakaKeep these tips in mind for a responsible gaming experience at 13 VIP Taka:

Set a Budget in Advance: Only play with money you can afford to lose without it affecting your life.
Set Time Limits: Decide how long you will play before you start, and stick to it.
Don't play on impulse: Avoid gaming when you are feeling angry, upset, or under stress.
Accept Your Losses: Chasing losses only increases the risk of losing even more.
Take a Break: Take at least a 10-minute break every hour — get up, grab something to eat, or go for a short walk.
Tell Your Family: Talk openly with your family about your gaming — don't keep it hidden.
Don't Play Under the Influence: Intoxication impairs your ability to make sound decisions.
Don't treat gaming as a source of income: This is entertainment, not a profession.
Use the tools available: Make regular use of 13 VIP Taka's limit-setting and self-exclusion tools.
Get Help When You Need It: Reach out to our support team without any hesitation.

13 VIP Taka Responsible Gaming Policy — Stay Safe, Play Happy

Why is responsible gaming so important?

Set a Deposit Limit

Session Time Limit

Self-Exclusion Benefits

View Gaming History

Minor Protection

24/7 Support Service

Contents

Important Notice