13 VIP Taka FAQ — All Your Questions Answered Here

Only one account per person is allowed. Opening multiple accounts from the same number or device is against the rules and may result in all accounts being suspended. If you're having issues with your account, contact our support team directly instead of creating a new one.

First, check that you have mobile network coverage and that you entered the correct number. Wait 2 minutes — delivery can sometimes be delayed. If it still hasn't arrived, tap the "Resend" button. For email OTPs, check your spam folder. If the problem continues, reach out via live chat support.

Yes, you can update your name, email, and certain details from Account Settings. However, changing your mobile number or security-related information requires identity verification. The support team will guide you through the process.

To close or delete your account, contact the support team via live chat or email. Make sure to withdraw your balance before submitting the request. As part of responsible gaming, you can also take a temporary break without fully closing your account.

Login page Click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify it and set a new password. The whole process takes under 2 minutes.

Entering the wrong password multiple times may temporarily lock your account. It usually unlocks automatically after 15–30 minutes. If the issue persists, contact live chat support. Verifying your identity will help resolve it faster.

You can log in to one account from multiple devices. However, the first time you log in from a new device, a verification code may be sent to you. For security purposes, logins from suspicious locations may require additional verification.

After logging in, go to Account Settings > Security and enable Two-Factor Authentication. A verification code will be sent via Google Authenticator or SMS. With 2FA active, your account stays protected even if your password is compromised.

After logging in, go to your Wallet or On the deposit page Go. Choose your preferred payment method (bKash, Nagad, Rocket, etc.). Enter the amount and follow the instructions to complete the payment. Your balance will be credited instantly upon success.

The minimum deposit generally starts from 100 BDT. The maximum limit varies by payment method. Special limits apply for VIP members. For the latest details, Deposit Page View.

Deposits are instant in most cases. Occasionally, network issues may cause a short delay — wait 5–10 minutes and check again. If your balance still hasn't updated, take a screenshot of the payment and contact live chat support with your transaction ID.

13 VIP Taka does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees, which they will notify you of before the payment is processed.

The minimum withdrawal amount generally starts from 300 BDT, though this may vary by payment method. VIP members may enjoy special limits in certain cases. For the latest information, check the withdrawal section in your account.

If a withdrawal is cancelled, the funds will automatically be returned to your account wallet — usually within a few minutes. If the amount hasn't returned within 24 hours, please contact support.

Bonuses cannot be withdrawn directly — you must first meet the specified wagering requirements. Once completed, any winnings from the bonus will be transferred to your main balance and can then be withdrawn. Each bonus has its own terms, which are shown at the time of claiming.

As a new member, you'll receive a welcome bonus based on your first deposit. You may also get some free spins or trial credits after registration. To see current offers in detail, Register and check the promotions section.

A wagering requirement means you need to place bets totalling a set multiple of the bonus amount before you can withdraw it. For example, a bonus of 100 BDT with a 10x wagering requirement means you must place a total of 1,000 BDT in bets. Once the requirement is met, any winnings from the bonus become withdrawable.

Share your referral link or code with a friend. Once they register using that link and make their first deposit, you'll receive a referral bonus. You can find your referral link in the account profile section.

Every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements aren't met within that time, the bonus and any winnings from it will be forfeited. Your main deposit balance will not be affected.

Live Casino, Slots Casino, Bingo And many more game types are available. In the Live Casino, you can play roulette, blackjack, and baccarat with real dealers. All games Platform page View.

Yes, all games on 13 VIP Taka are optimized for mobile. They run smoothly on both Android and iOS devices. For an even better experience, check out our dedicated Mobile App Download it — pages load faster and battery usage is lower.

All games on 13 VIP Taka are developed by licensed game providers and use RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. The RTP (Return to Player) rate for each game is listed in its game details.

If you lose connection, the game will pause automatically. Once you reconnect, you can resume exactly where you left off. For live games with an active bet, the round result will be determined automatically and will be visible in your game history.

VIP points are earned automatically through regular gameplay and deposits. Once you reach a set points threshold, you move up to the next VIP tier. No separate application needed — stay active and the benefits come to you.

VIP members enjoy:

• Faster Withdrawal Processing
• High Deposit & Withdrawal Limits
• Exclusive Bonuses & Cashback
• Personal Account Manager
• Priority Access to Special Events & Tournaments
• Birthday Bonus

VIP points can be converted into bonus credits or free spins. You can view your points balance and redeem them in the VIP section of your account. The conversion rate improves as you reach higher tiers.

Yes, 13 VIP Taka uses 256-bit SSL encryption to ensure bank-level security. Your personal and financial data is fully encrypted, and no information is shared with third parties. To learn more, Privacy Policy Read.

Our support team is available 24/7. Live chat is the fastest way to get help — we typically respond within 2 minutes. You can also reach us by email. Support is available in English.

Change your password immediately and enable two-factor authentication. Then notify the support team about the incident. If needed, you can request a temporary account suspension until the issue is resolved.

13 VIP Taka takes responsible gaming seriously. You can set your own deposit limits, betting limits, and session time limits. You can also take a temporary or permanent break whenever you need one. To learn more, Responsible Gaming Page View.